Policies
Before reserving a table with us, we kindly ask you to take the time to thoroughly read and understand our detailed policies. These guidelines are designed to ensure a pleasant dining experience for all our guests and to help us serve you better. Your cooperation and understanding are greatly appreciated!
Dress Code: We enforce a Smart Casual Attire policy for all our guests, enhancing the overall experience for everyone dining with us. The SMART CASUAL dress code is mandatory for guests of all ages except children of 5 years and below.
The following clothing items are not permitted in our establishment: Flip Flops, Slides, Joggers, Sweatpants, Pajamas, Athletic Tank Tops, Gym Wear, Athletic Wear, Sportswear, and Sleepwear.
Cancellation Policy: We require credit card details to confirm your reservation. If you decide to change your mind, you can cancel your booking free of charge up to 24 hours before your reservation time. However, any last-minute cancellations within the last 24 hours or no-shows will incur a non-refundable fee of $35 (USD) per table on FRIDAY-SUNDAY ONLY to the card provided. Timely cancellations allow us to accommodate other diners seeking reservations, as we are dedicated to offering top-notch service to all our guests.
In line with our dress code policy, any guest with a reservation who is unable to dine due to non-compliance will be considered a no-show, resulting in cancellation of the reservation and a no-show/cancellation non-refundable fee of $35 (USD) per table on FRIDAY-SUNDAY ONLY to the card provided. We kindly ask all guests to familiarize themselves with the dress code policy in advance.
Reservations: If you find yourself running late to your reservation, please call us as we allow a 15-minute grace period. During this time, we will hold your table, ensuring that it remains available for you and your party. After this grace period, we must forfeit the table to accommodate other guests. This policy ensures that all our guests have the opportunity to enjoy their dining experience without extended waits.
In addition, we kindly ask you to be aware that each table reservation is graciously set for a maximum duration of 90 - 100 minutes on weekends only. We kindly ask customers to abide by this to accommodate for other guests.
BYOB & Corkage Fees: Our restaurant offers you to bring BEER AND WINE ONLY.
Right to Refuse Service: Thumkaa Bar and Kitchen reserves the right to refuse access to any area of Thumkaa’s facilities or restaurant property if a client or guests of client are engaging in disruptive, inappropriate, and/or hazardous behavior. Refusal of service due to these circumstances shall not entitle the client to any refund of any reservation fees.
Lost Items: Thumkaa would like to bring to your attention that while you are dining with us, the responsibility for keeping track of personal items rests with you, our valued guest. Our restaurant cannot accept liability for any belongings that may be misplaced or lost during your visit. We kindly encourage you to remain vigilant and consistently check that your belongings are with you at all times.
Personal Data: Our restaurant values the privacy of our customers and is committed to protecting personal data. We may collect personal data such as your name, contact information, credit card information, and dietary preferences when you make a reservation or place an order with us. Use of data collected is used to enhance your dining experience, process orders, manage reservations, and communicate updates. For any questions or concerns about our personal data practices, please email us at contact@thumkaa.com.
When you make a reservation with us, you are agreeing that you have thoroughly read and comprehended all of our detailed policies and procedures, including our guidelines on cancellations, fees, dress code, and reservations. By proceeding with your booking, you acknowledge your agreement with these terms, which are designed to enhance the efficiency and enjoyment of your visit with us.
Thank you for your understanding and cooperation!
- Thumkaa Management